Frequently Asked Questions

How do I place an order, or get a quote?

To place an order or make an enquiry for a quote, please use the contact form. To help me give you an accurate quote, please include as much information as you can- the date it will be required, designs, quantity, details and anything else that tickles your fancy!

How much notice do you need?

It’s never too early to book in your cookies, as I tend to book out months in advance. If you have questions about my availability please check the contact form (it has availability on it) and then fill out your details. I do need a minimum of two weeks notice for custom cookie orders. A 25% rush fee will be added to all orders received after the 2 week notice time, pending availability.

Do you have a minimum order?

There is a minimum order of a dozen cookies, with at least 6 cookies per design.

When is payment due? Do you take deposits?

Payment is due within 3 business days of the invoice being sent to you via email. Cookies are not booked in until paid in full, and I do not send out reminders to complete your payment. Cookies are booked in on a first come, first paid basis. I do not take deposits to hold your booking.

Do you deliver or do you ship your cookies?

Cookies can be delivered around Geelong and the surrounds for a fee (pending availability, please fill out your details on the contact form and I’ll be in touch) Cookies can also be shipped Australia wide via Express post for $35 up to 3 dozen. While I do ship cookies, I do not take any responsibility for what happens to them when they leave the premises, and no refunds or exchanges will be given if damage occurs.

What flavour are your cookies? Can you make a certain flavour?

Cookies are a real vanilla bean sugar cookie base, with vanilla flavoured icing. At this stage, this is the only flavour combination I have available. I may have special offerings around holidays.

What size are your cookies?

Standard sized cookies are approximately 8-9cm at the widest point. Mini’s are approximately 4cm at the widest point. If you’re looking for a different size, just let me know, and I’ll see what I can do!

Do you offer gluten free, nut free or dairy free options?

Unfortunately I do not offer any allergen friendly cookies, as I bake from my home kitchen where all of these ingredients are regularly used, and therefore cannot guarantee completely allergen-free cookies.

How long do cookies last?

All of our cookies come in heat sealed bags. They will last up to 8 weeks if unopened. Once cookie packaging is opened, consume within 24 – 72 hours to ensure freshness!

I’ve ordered my cookies earlier than I need. How do I store them?

Store cookies in a cool, dry place away from sunlight (like the pantry.) Please DO NOT place cookies in the fridge, as the condensation will ruin the icing. Cookies can be frozen if preferred. To freeze the cookies, place them in an airtight container.  Rather than stacking them on top of one another, try stacking them on their sides. Take the container out of the freezer 24 hours before you'll be needing them, and place them on the bench.  DO NOT open the container until the cookies are completely thawed.  This is the most important step, opening the container may cause condensation and will ruin the cookie designs. 

Where are you located?

Cookies by Qui is located in St Albans Park. A text with the exact pickup location will be texted to you the day before or the morning of cookie pick up.

Is your kitchen registered?

Yes, my kitchen is registered with the City of Greater Geelong as a Class 2 premises.

How much are your cookies?

Cookies are different prices based on different factors (size, shape, if they need to be hand cut, how many colours, or complexity of designs etc). To give you a rough idea here’s a guide:

Royal Iced Cookies

Mini Sizing (approx 4cm at widest point)
Basic - $2.50
Detailed - $3-$4
Elaborate / Characters $4.50+

Standard Sizing (approx 8cm/9cm at widest point)
Basic - $4.00
Detailed - $4.50-$5.00
Elaborate / Characters $5.50+

Paint Your Own Cookies
Pre-Made Design - $5.00
Custom Design - $5 design fee

Fondant Cookies

Mini Sizing (approx 4cm at widest point)
Marble, plain colour, watercolour $2.00
With edible gold or silver leaf $2.50

Standard Sizing (approx 8cm/9cm at widest point)
Marble, plain colour, watercolour $3.50
With edible gold or silver leaf $4.00